Refund and Return Policy for VITHA

Effective Date: December 10, 2024

At VITHA, we want you to be fully satisfied with your luxury watch purchase. If you are not completely happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind. Please carefully review our policy below to understand the process for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item is in new, unused condition and in its original packaging.
  • The item has not been altered, resized, or damaged.
  • The item includes all original accessories, tags, and documentation.
  • The return request is initiated within 30 days of receiving the product.

If these criteria are met, you may return your item for a full refund or an exchange.

2. How to Return Your Item

To initiate a return, please follow these steps:

  • Contact VITHA customer service at info@vitha.site or call 210-684-3184 within 30 days of receiving your order.
  • Provide your order number, a description of the product, and the reason for the return.
  • Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the product back.

3. Refund Process

Upon receiving and inspecting your returned item, we will issue a refund to the original payment method used for the purchase. Refunds are typically processed within 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

4. Exchanges

If you would like to exchange an item for a different product, please follow the same return procedure above and indicate your preferred item for the exchange. If the new item has a higher price, we will charge you the difference, and if it has a lower price, we will issue a refund for the difference.

5. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Custom engraved or personalized products.
  • Sale or clearance items, unless defective.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact VITHA customer service within 7 days of receiving your product. We will assist you in processing a return for a refund or an exchange.

7. Shipping Charges

Customers are responsible for the cost of shipping the item back to us unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee that we will receive your returned item.

8. International Returns

If you are located outside the United States, please contact us prior to returning an item, as international returns may involve additional shipping charges and customs fees, which are the responsibility of the customer.

9. Changes to Our Return and Refund Policy

We reserve the right to update or change our Refund and Return Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to periodically review this policy to stay informed about how we handle returns and refunds.

Contact Information

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out to us:

  • Email: info@vitha.site
  • Phone: 210-684-3184
  • Address: 2755 Fidler Drive, San Antonio, Texas, United States

Thank you for choosing VITHA for your luxury watch needs. We look forward to serving you again!